Includes Light Bulb
Compatible with Sloped Ceilings
UL / CE Certified
3-Year Warranty
30 Day Returns
Free Shipping & Taxes Included
10% off for all orders with code:
ZX10
17% off $3,998+ with code:
ZX17
20% off $6,998+ with code:
ZX20
25% off $9,998+ with code:
ZX25
Zylerox Shipping Partners
Customized Design is Acceptable. The dimension, quantity of lights, finish and shape of the canopy can all be changed. Chat with us first if necessary before you place an order.
Please feel free to contact us by email if you have any questions.
Our email: service@zylerox.com
Welcome to Zylerox, where we offer personalized services for various lighting fixtures. Our professional designers collaborate closely with you to bring your ideas to life, ensuring everyone can create their ideal lighting. All our products are crafted in-house and delivered to you via direct air shipping, ensuring quality and affordability by eliminating middlemen. For more details, please visit our Customization page.
We've introduced exclusive discounts and premium services for our esteemed trade partners. This program caters to interior designers, decorators, architects, real estate agents, developers, and various industry professionals. We invite you to become a vital member of our community! Visit the Trade Program page or contact us to explore the additional benefits we offer in more detail.
Shipping Locations: Offices in the United States, manufacturing in China.
Order Processing Time: 1-7 business days (due to the special nature of the lighting product).
Shipping Time & Methods:
Carriers: YunExpress, UPS, FedEx, DHL, TNT, Royal Mail, etc.
Shipping Costs: All orders enjoy free standard shipping.
Order Tracking: Receive a confirmation email with tracking information upon shipment.
Taxes and Duties: Import taxes, duties, and customs fees may be applicable upon the arrival of your package. The recipient is responsible for settling these fees.
Lost or Damaged Packages: Replacements are provided at no cost; initiate a trace request within 7 days for eligibility.
To explore more details, please visit our Shipping policy page.
Refund Eligibility: 30-day return window from product delivery.
Exclusions: Installed products, customized items, and inventory sale purchases.
A simple 7-step process is outlined in the Refund policy page.
Requires submission of a query to service@zylerox.com, including the reason for return.
Return address and instructions provided upon confirmation.
All components must be sealed in original packaging.
Take photos of packages before shipping, and consider purchasing insurance.
Refund time: 3-5 business days after inspection, with additional processing time by banks (7-14 business days).
Exchanges are treated as returns and repurchases; customized items are not eligible for exchange.
Customized items not eligible for cancellation.
Non-customized orders can be canceled for free within 24 hours; a $50 processing fee applies after shipment but before delivery.
For a more detailed understanding, please visit our Refund policy page.
Our lighting products are made with the highest precision and care, as highlighted in our factory production video. Each lamp is carefully designed and assembled by skilled artisans to ensure exceptional quality and durability, providing you with beautiful and dependable lighting solutions.
Our lamps are crafted from premium brass and K9 crystal, celebrated for their clarity and brilliance. These high-quality materials not only elevate the aesthetic appeal but also guarantee long-lasting durability. Discover the luxury and elegance that brass and K9 crystal bring to each piece.
Your lighting products are ensured to arrive safely and quickly. Our reinforced wooden crate packaging protects your items during transit, while our partnerships with DHL, UPS, FedEx, and Matson guarantee timely delivery. Rest easy knowing your lamps will reach you in perfect condition and on schedule.
We use the same high-quality materials and processes but produce our lamps in our own factory.
By focusing on online sales and producing directly from our own factories, we reduce costs and offer you lower prices without compromising quality.
Yes, we offer full refunds for quality issues with photo evidence. You can also choose a replacement product.
Delivery times vary by package size:
Our customer service will contact you for special products.
Shipping information is usually available 1-2 days after the product is handed over to the logistics provider.
Yes, please contact our customer service with your ceiling height, and we will assist you. We typically provide 120-inch rods/cords/chains, but longer lengths are available upon request.
We provide special fittings for vaulted ceilings to simplify installation. Many customers have successfully used these fittings. Please specify that you need these fittings when placing your order or email us directly.
Yes, we provide free replacement parts for items damaged during shipping or due to manufacturing defects. Please provide photos and videos as proof of the damage.
